FAQs

We accept major credit and debit cards through Shopify Payments, including Visa, Mastercard, American Express, Diners Club and Discover. Eligible customers may also see express checkout options such as Shop Pay, Apple Pay or Google Pay. The exact options shown depend on your device, browser and wallet setup. See our Payment policy.

As PLEATEDMAE.COM.

Please try again or choose a different payment method. If it still does not work, contact your bank or card provider.

Yes. Email support@pleatedmae.com with your order number and we will send it to you.

9 to 13 business days in total: 2 to 3 business days to process and 7 to 10 business days in transit. Orders placed after 6:00 pm UK time (GMT/BST) start processing the next business day.

Nothing. Standard tracked delivery is free on every order, with no minimum spend.

To street addresses in England, Scotland, Wales and Northern Ireland. We do not deliver to PO Boxes, parcel lockers or BFPO addresses, or to Jersey, Guernsey and the Isle of Man.

Yes. All prices are in British pounds (GBP) and include UK VAT.

Most orders arrive within the estimated time. Please allow up to 3 more business days, then contact us and we will look into it. If a parcel is lost, we will resend your order or refund you in full.

Yes, free within 12 hours of ordering. After that, email us and we will try to stop it before dispatch.

Each product page shows its sizes and, where the listing gives them, the matching UK sizes, for example S (UK 8), and a size chart in centimetres where we have one for that style. A product without a chart says so under its sizes. The fit note under the sizes on each product page says how that piece fits. Our Size guide page explains how to measure.

It depends on the product. Each size chart's note says which when the listing states it, and says so when it does not. Body measurements: choose the size that matches you. Garment measurements: compare them with a similar piece you already own. Boots list foot length.

UK sizes, shown in the size selector on each product page, with half sizes where the style comes in them.

Each product page lists the fabric where the listing states it, and the care, in the Fabric & Fit section.

Yes, within 30 days of delivery. Change-of-mind items must be unworn with tags attached, and return postage to our returns warehouse in Asia is at your cost; we email you its address once your return is approved. Faulty, damaged or incorrect items are always covered, and we pay the return. See our Return and refund policy.

Within 10 business days after we approve your refund, to your original payment method. For a returned item, we approve the refund once we have received and checked it.

Return the item you have and, once the return is accepted, place a new order for the size or colour you want.

We email it to you as soon as your order has one. You can also use our Track your order page.

Tracking can take 1 to 2 business days to show its first update after the carrier scans your parcel.

Check your spam or junk folder first. If it is not there, contact us and we will resend your tracking details.

Email support@pleatedmae.com or use our contact page. Our customer service hours are Monday to Friday, 09:00 to 13:00 UK time, and we aim to respond within 24 hours on business days.