Privacy policy

This website is operated by Nendra Commerce LLC ("we", "us" or "our"), which runs Pleated Mae from the United States. We are the controller of the personal information we collect through our store. This policy explains what information we collect, why we use it, who we share it with, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Information we collect

When you use our store, we may collect:

  • Your name, delivery and billing address, email address and phone number.
  • Payment details, which are processed by our payment provider. We never see your full card number.
  • Information about your orders, returns and messages to our customer support.
  • Preferences you share with us, such as a newsletter sign-up.
  • Your IP address, device and browser details, and how you use our website, collected through cookies and similar technologies.

2. How we use your information, and why

  • To process and deliver your orders, including payment and fraud checks (to perform our contract with you).
  • To provide customer support and manage returns and refunds (to perform our contract with you).
  • To run and improve our store and your shopping experience (our legitimate interests).
  • To send you news and offers by email, only if you have signed up (your consent). You can unsubscribe at any time.
  • To show you relevant ads, for example through Google, and to measure them (your consent, given through our cookie banner).
  • To meet our legal obligations, such as tax and accounting records, and to enforce our Terms of service (legal obligation and our legitimate interests).

3. Cookies and analytics

We use cookies that are strictly necessary to run our store and remember your bag. With your consent, we also use cookies to understand how the website is used and to measure our advertising. You can accept or decline these through the cookie banner on our website, and you can block or delete cookies in your browser settings. Some parts of the website may not work properly without cookies.

4. Sharing your information

We do not sell or rent your personal information. We share it only with trusted providers who help us run the store, such as Shopify (our store platform and payment processor), our fulfilment and delivery partners, email and IT service providers, and advertising partners such as Google. They may use it only to provide their services to us. We may also disclose information when the law requires it.

5. Where your information is processed

Your information is stored and processed outside the United Kingdom, including in the United States and Canada, by us and by the providers above. How Shopify handles your information, including international transfers, is explained in Shopify's Privacy Policy, which can be viewed here.

6. How long we keep it

We keep your information only for as long as we need it for the purposes above. Order and payment records are kept for as long as tax and accounting law requires.

7. Your rights

Under UK data protection law you can ask us to:

  • Give you a copy of the personal information we hold about you.
  • Correct or update your information.
  • Delete your information, where we are not required to keep it.
  • Restrict or object to how we use it, including for direct marketing.
  • Send your information to you or another company in a portable format.
  • Withdraw your consent at any time, where we rely on it.

To make a request, email support@pleatedmae.com with the details of your request. We may need to verify your identity, and we will respond within one month.

8. Complaints

If you have a complaint about how we handle your personal information, contact us first and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at https://ico.org.uk.

9. Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this privacy policy from time to time. The latest version, with its last-updated date, is always on this page.

Last updated: 2026-11-10

Contact information

Pleated Mae: an online store by Nendra Commerce LLC from the USA.

Store name: Pleated Mae

Company name: Nendra Commerce LLC

Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States

Warehouse Address: Unit 1, Kelbrook Business Park, Colne Rd, Barnoldswick, BB18 6SW, United Kingdom

Company nr.: 002098118

Email: support@pleatedmae.com

Monday to Friday | 09:00 to 13:00 (UK time)

Weekends | Closed

We aim to respond to your enquiries within 24 hours on business days.

Contact page: https://pleatedmae.com/pages/contact