Shipping policy
Important information
- Order cut-off time: 6:00 pm UK time (GMT/BST)
- Order processing time: 2 to 3 business days (Monday to Friday)
- Delivery time: 7 to 10 business days after dispatch (Monday to Friday)
- Total delivery time: 9 to 13 business days
- Free delivery: on every order across the United Kingdom, with tracking
How your order is sent
After you place your order, you will receive an email confirming that we have started processing it. Processing usually takes 2 to 3 business days (Monday to Friday). Orders placed after 6:00 pm UK time (GMT/BST), or at the weekend or on a bank holiday, start processing on the next business day. We email you a tracking number and link as soon as your order has one. Tracking can take 1 to 2 business days to show its first update.
The expected delivery time is 7 to 10 business days (Monday to Friday) after dispatch, so most orders arrive within 9 to 13 business days in total.
Standard tracked delivery is free on every order, with no minimum spend. At checkout it shows as Free shipping (Incl. Track & Trace).
Where we deliver
We deliver to street addresses in England, Scotland, Wales and Northern Ireland. We do not deliver to PO Boxes, parcel lockers or BFPO addresses, and Jersey, Guernsey and the Isle of Man are not included. We do not ship outside the United Kingdom.
Prices and VAT
All prices are in British pounds (GBP) and include UK VAT. The price you see at checkout is the price of your order, with free delivery.
Delays
Your order should arrive within 9 to 13 business days. Delays can happen in busy seasons, around bank holidays, in bad weather or for other reasons outside our control. Please allow up to 3 more business days before contacting us. If your order still has not arrived, email us at support@pleatedmae.com and we will look into it. If a parcel is lost, we will resend your order or refund you in full.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, please email photos of the issue to support@pleatedmae.com and we will review your case quickly. We will send you the correct or replacement item, or refund you, as set out in our Return and refund policy.
Failed delivery and address changes
Please check your delivery address at checkout. If a parcel cannot be delivered because the address is incorrect or it was not collected, it may be returned to us. We will contact you to arrange a new delivery, which may involve an additional delivery charge.
Cancellations
If you wish to cancel your order, contact us at support@pleatedmae.com as soon as possible. Orders can be cancelled free of charge within 12 hours. Once an order has been dispatched, it can no longer be cancelled, but it can be returned under our Return and refund policy.
Your rights
Under the Consumer Rights Act 2015, your order remains our responsibility until it is delivered to you. Nothing in this policy affects your statutory rights.
Updates to this policy
We may update this shipping policy from time to time to keep it accurate or to improve our service. The latest version is always on this page.
Last updated: 2026-11-10
Contact information
Pleated Mae: an online store by Nendra Commerce LLC from the USA.
Store name: Pleated Mae
Company name: Nendra Commerce LLC
Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States
Warehouse Address: Unit 1, Kelbrook Business Park, Colne Rd, Barnoldswick, BB18 6SW, United Kingdom
Company nr.: 002098118
Email: support@pleatedmae.com
Monday to Friday | 09:00 to 13:00 (UK time)
Weekends | Closed
We aim to respond to your enquiries within 24 hours on business days.
Contact page: https://pleatedmae.com/pages/contact
