Refund policy

At Pleated Mae, we want you to love what you order. If something is not right, you can return it within 30 days of delivery. This policy applies to all orders delivered in the United Kingdom.

Key information

  • Return period: 30 days from delivery
  • Restocking fee: none
  • Return postage: free for faulty, damaged or incorrect items; paid by you for change-of-mind returns
  • Where returns go: our returns warehouse in Asia (we email you its address once your return is approved)
  • Refund processing time: within 10 business days after we approve your refund (for a returned item, once we have received and checked it)

30-day return policy

You may return your order within 30 days of receiving your items.

Return eligibility

To qualify for a change-of-mind return:

  • Items must be unworn, unwashed, undamaged and complete, with all tags attached.
  • Items should be returned in their original packaging whenever possible.
  • No restocking fees apply.

Our customer support team will help you through the whole return process.

Return postage costs

Faulty, damaged or incorrect items

  • We cover all return postage costs.
  • In many cases, no return is needed.
  • We will send you a free replacement or give you a full refund.

Change-of-mind returns

For example, you changed your mind or ordered the wrong size.

  • Return postage costs are your responsibility.
  • Our returns warehouse is in Asia, so your return is an international parcel. We recommend a tracked service, and please keep your proof of postage.
  • Shipping on your original order was free, so there is nothing to deduct from your refund.

How to return an item

1. Contact us

Email support@pleatedmae.com or use our contact page, and include your order number, the item and the reason for the return.

2. Pack your item

Pack the item carefully, preferably in its original packaging.

3. Send your return

Returns go to our returns warehouse in Asia. Once your return request has been approved, we email you its address and your return instructions. Send the parcel only to that address. Items sent back without an approved return request cannot be accepted.

Damages and issues

Please check your order when it arrives. If an item is faulty or damaged, or you received the wrong item or size, contact us as soon as you can with your order number and a photo, so that we can put it right.

Exceptions

For change-of-mind returns only, we cannot accept gift cards, or underwear, swimwear and earrings for hygiene reasons. Faulty, damaged or incorrect items are always covered.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

You can cancel or change an order free of charge within 12 hours of placing it. After that, email us as soon as possible and we will try to stop it before it is dispatched. Once an order has been dispatched, it can be returned under this policy.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund is approved. Approved refunds are processed as follows:

  • Processing time: within 10 business days after approval
  • Refund method: your original payment method
  • Currency: British pounds (GBP)

Depending on your bank or card provider, it may take a few more business days for the refund to appear in your account. If more than 15 business days have passed since we approved your refund, contact us at support@pleatedmae.com and we will follow it up.

Your statutory rights

Our 30-day return policy is offered in addition to your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of receiving it, and we refund you within 14 days of receiving the item back or proof that you sent it. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Nothing in this policy affects your statutory rights.

Customer support

If you have any questions about returns or refunds, we are always happy to help. For further details, please read our Terms of service.

Last updated: 2026-11-10

Contact information

Pleated Mae: an online store by Nendra Commerce LLC from the USA.

Store name: Pleated Mae

Company name: Nendra Commerce LLC

Company Address: 312 W 2nd St, Unit #A3848, Casper, WY, 82601, United States

Warehouse Address: Unit 1, Kelbrook Business Park, Colne Rd, Barnoldswick, BB18 6SW, United Kingdom

Company nr.: 002098118

Email: support@pleatedmae.com

Monday to Friday | 09:00 to 13:00 (UK time)

Weekends | Closed

We aim to respond to your enquiries within 24 hours on business days.

Contact page: https://pleatedmae.com/pages/contact