Returns
Please read our Return and refund policy before you send anything back.
Quick and easy returns
- Tell us. Email support@pleatedmae.com with your order number, the item and the reason for the return.
- Pack it. Items must be unworn, unwashed and undamaged, with all tags attached, in the original packaging where possible.
- Send it. Returns go to our returns warehouse in Asia. Once your return is approved, we email you its address and the return instructions; send your parcel only to that address. Items sent back without an approved return cannot be accepted.
Return timeframe
30 days from the day your order is delivered.
Return postage
- Faulty, damaged or incorrect items: we cover the cost, and often no return is needed. We send you a free replacement or give you a full refund.
- Change of mind or the wrong size: return postage is at your cost. Our returns warehouse is in Asia, so this is an international parcel: we recommend a tracked service and keeping your proof of postage. Shipping on your original order was free, so there is nothing to deduct from your refund.
Refunds
Within 10 business days after we approve your refund, to your original payment method. For a returned item, we approve the refund once we have received and checked it. Refunds are paid in British pounds (GBP). If more than 15 business days have passed since we approved your refund, email us and we will follow it up.
Exchanges
Return the item you have and, once the return is accepted, place a new order for the size or colour you want.
Items we cannot take back
For change-of-mind returns only: gift cards, underwear, swimwear and earrings, for hygiene reasons. Faulty, damaged or incorrect items are always covered.
Your statutory rights
Our 30-day returns are in addition to your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, not instead of them.
